Help with Insurance Forms

Navigating Your Insurance Forms

Not all prescribed medications will be paid for automatically under your drug plan. To find out if you are eligible for coverage, you will have to contact your insurance company. In some cases, your insurance plan may request that a prior authorization form be completed.  If you would like us to complete the form for you, there is a cost of $35 for our clinic to complete an insurance form since this is a non-OHIP covered service. Payment can be made in person at our Burlington clinic, or virtually. Forms are completed on Mondays, Thursdays and Fridays.

It is your responsibility to get the correct form from your insurance company and read it prior to sending it to the clinic. Insurance forms can be submitted to us by dropping them off at our Burlington office, faxing them to 1-888-825-1505 or emailing them to (Please note that email is NOT a secure method of sending personal information and is done at the patient’s own risk; it is recommended that patients only send blank forms via email).

If needed, someone from our clinic may contact you to clarify the details required to complete the form. Once payment is received, forms will be sent back to you in two to four business days via the clinic’s secure messaging system. You can then submit the form to your insurance company. The insurance company will follow up with you directly to let you know if you are eligible for coverage. If you have questions about this process, email or call 1-833-962-5359.  

clipboard with medical cross and pen clinical record